Ally Technical. STANDARD TERMS AND CONDITIONS OF SALE, REPAIR, FIELD SERVICE, AND EQUIPMENT LOAN
1. Acceptance of Terms
All quotations, sales orders, invoices, shipments, repairs, field services, loaners, and related transactions are governed by these Terms and Conditions. Acceptance of a quotation, purchase order, shipment, payment, or services constitutes acceptance of these Terms unless superseded by a written agreement signed by Ally Techical.
2. Pricing Errors
Ally Technical reserves the right to correct typographical, clerical, pricing, quotation, or administrative errors prior to shipment or performance.
3. Payment Terms
Payment terms are stated on the customer account, quotation, sales order, and/or invoice. Past due balances may accrue interest at the maximum rate permitted by applicable law.
4. Credit Holds
Ally Technical may suspend shipments, repairs, warranties, loaners, or services on delinquent accounts.
5. Transactional & Exchange Sales
Products sold on an exchange basis require the Customer to return the corresponding exchange core using the Return Material Authorization ("RMA") issued by Ally Technical at the time of sale. The required core must be shipped in accordance with the RMA instructions and received by Ally Technical within fifteen (15) calendar days of delivery of the exchange product, unless otherwise agreed in writing.
The exchange price is conditioned upon Ally Technical's timely receipt of a Like and Repairable core.
For purposes of these Terms:
"Like" means the returned core is the same part number, model, version, revision, configuration, or other substantially equivalent product classification as the product supplied by Ally Technical, as reasonably determined by Ally Technical.
"Repairable" means the returned core has not sustained physical, electrical, environmental, liquid, contamination, component, or other damage beyond what Ally Technical reasonably determines can be repaired or refurbished through its normal repair processes.
A returned core may be deemed "Not Like" if it is a different version, revision, model, configuration, or otherwise not substantially equivalent to the exchange product supplied.
A returned core may be deemed "Not Repairable" if its condition, damage, missing components, modification, contamination, or other circumstances make repair or refurbishment commercially unreasonable or impracticable, as reasonably determined by Ally Technical.
If the Customer:
- fails to return the required core by the applicable due date;
- returns a core without the applicable RMA or in a manner that prevents Ally Technical from reasonably identifying or processing the return;
- returns a core that is Not Like; or
- returns a core that is Not Repairable,
Ally Technical may issue an additional invoice ("Additional Bill") for the applicable core charge or the difference between the exchange price and the replacement value of the product supplied.
The amount of the Additional Bill may be determined by Ally Technical based on commercially reasonable factors, including replacement cost, procurement cost, market availability, scarcity, condition of the returned core, repairability, and administrative expense.
Payment of an Additional Bill does not transfer ownership of any product or core to the Customer unless expressly stated by Ally Technical in writing. Acceptance or possession of a returned core does not constitute acceptance of the core as Like and Repairable or waive Ally Technical's right to assess an Additional Bill following inspection.
6. Returns
Returns require prior written authorization and an RMA. Requests must be made within fifteen (15) calendar days of delivery. Approved returns must be unused, uninstalled, in original packaging, in resalable condition, include the RMA, and be received within fifteen (15) days after the RMA is issued.
7. Final Sale / Non-Returnable Products
Special-order products, non-stock items procured for a specific customer, OEM-direct shipments, custom-configured products, electrical assemblies, circuit boards, electronic components, software, firmware, license keys, installed or modified products, products returned without an RMA, products returned outside the return period, damaged or contaminated products, and any item identified as Final Sale, Non-Returnable, or Special Order are not eligible for return or credit unless shipped in error by Ally Technical or covered by warranty. Ally Technical has sole discretion to determine eligibility for credit.
8. Restocking
Approved returns are subject to inspection and a minimum 25% restocking fee. Additional charges may apply where testing, refurbishment, repackaging, or recertification is required.
9. Inspection and Acceptance
Customer must inspect shipments within five (5) business days and report shortages, shipping damage, or incorrect shipments in writing. Otherwise, products are deemed accepted.
10. Warranty
Unless otherwise stated in writing, repaired products and qualifying parts are warranted for ninety (90) days from shipment. Warranty is limited to repair, replacement, or credit at Ally Technical's option and excludes misuse, improper installation, abuse, unauthorized repair, accidents, and normal wear. Customers must cooperate with troubleshooting before warranty authorization.
11. Used / Refurbished Products
Unless specifically sold as new, products may be repaired, refurbished, remanufactured, or harvested from previously used equipment.
12. Depot Repair
Evaluation and Repair Authorization - Following evaluation, Ally Technical will provide the applicable repair recommendation and associated repair cost. For repairs quoted at $1,850, customer authorization is required before repair work is completed. If the customer elects not to proceed with the $1,850 repair following evaluation, a $925 evaluation fee will apply. This fee covers the evaluation, diagnostic, and associated depot processing performed on the equipment. Repair authorization must be received before the repair can proceed.
13. Loaner Equipment
When a loaner unit is provided, the loaner remains the property of Ally Technical and is provided for temporary use while the customer's equipment is being serviced.
Loaner equipment will be tracked by serial number and/or applicable asset information throughout the duration of the loan.
The customer is responsible for the loaner equipment while it is in their possession and must return it in accordance with the requirements outlined below.
The customer must return the loaner equipment within 10 calendar days of receiving their unit back.
The 10-day return period is intended to provide sufficient time for the customer to receive and transition back to their repaired equipment while ensuring loaner inventory remains available for other customers.
Customers are responsible for ensuring the loaner is shipped back promptly and for retaining applicable shipment/tracking information until the return has been confirmed.
If a loaner unit is not returned within the required 10-calendar-day return period, a $500 per day rental fee will apply.
The rental fee will continue to accrue for each day the loaner remains outstanding after the 10-day return period and will continue until the loaner equipment is received by Ally Technical.
Customers should provide shipment tracking information when the loaner is returned to assist with timely confirmation of receipt.
14. Shipping
Unless expressly agreed otherwise in writing, the customer is responsible for all shipping, freight, insurance, handling, and transportation charges. Upon written request, Ally Technical may ship using the customer's carrier account.
15. No Setoff
Customer may not withhold or offset payment due to disputes or warranty claims.
16. Collection Costs
Customer shall pay reasonable collection costs, attorney's fees, court costs, and related expenses to the extent permitted by law.
17. Limitation of Liability
Ally Technical's liability shall not exceed the amount paid for the affected product or service. Ally Technical shall not be liable for consequential, incidental, indirect, or special damages, including lost revenue, downtime, labor, rentals, or lost profits.
18. Governing Law
These Terms are governed by Tennessee law.
19. Website Version
The current version posted on Ally Technical's website governs unless superseded by a signed written agreement.
20. Survival
Applicable provisions survive completion or termination.
21. Taxes
Customer is responsible for all applicable taxes unless a valid exemption certificate is provided before shipment. Customer shall reimburse Ally Technical for taxes, penalties, and interest arising from invalid or missing exemption documentation.
22. Repair Estimates
Repair estimates are valid for thirty (30) days unless otherwise stated. Additional defects discovered during repair may require a revised estimate and customer approval.
23. Customer Delays
Ally Technical is not responsible for delays caused by customer inaction, unavailable equipment, scheduling conflicts, supplier delays, or events beyond Ally Technical's reasonable control.
24. Order Cancellation
Orders may not be cancelled after shipment. Special-order items may not be cancelled once procurement has begun. Customer is responsible for costs incurred before cancellation.
25. Field Service
Customer shall provide safe access to equipment and a safe working environment. Ally Technical may suspend work where unsafe conditions exist.
26. Customer-Supplied Equipment
Customer represents that equipment shipped to Ally Technical has been properly decontaminated and is safe for handling. Customer is responsible for undisclosed hazardous materials or biohazards.
27. Force Majeure
Neither party is liable for delays caused by events beyond reasonable control, including natural disasters, labor disputes, transportation interruptions, governmental actions, pandemics, or supplier shortages.
28. Product Availability
Availability is subject to inventory and supplier conditions. Ally Technical may substitute equivalent products where appropriate.
29. Independent Service Organization
Unless expressly stated otherwise, Ally Technical is an independent service organization and is not affiliated with or acting on behalf of any OEM.
30. Intellectual Property
Ally Technical retains all rights to quotations, pricing, repair procedures, documentation, software, drawings, and technical information.
31. Entire Agreement
These Terms constitute the entire agreement unless modified by a signed written agreement.
32. Waiver
Failure to enforce any provision shall not constitute a waiver.
33. Severability
If any provision is unenforceable, the remaining provisions remain in effect.
34. Assignment
Customer may not assign its rights or obligations without Ally Technical's written consent.
35. Electronic Communications
Electronic quotations, invoices, approvals, emails, purchase orders, and signatures shall have the same legal effect as originals where permitted by law.
36. Customer Acceptance of Repairs
Following any repair or service, Customer is responsible for performing all required operational, calibration, quality assurance, regulatory, and clinical acceptance testing before placing equipment into service unless Ally Technical has expressly agreed in writing to perform those services.
37. Exceptions & Escalations
Any circumstances that may prevent the customer from meeting the requirements outlined in this policy should be communicated to Ally Technical as soon as possible.
Exceptions to standard repair, billing, or loaner return requirements are subject to review and approval by Ally Technical.
These T's & C's were last updated on September 24, 2026.